Fare Rules
Depending our the fare type and the airline, you may request to cancel or change your current ticket to other travel date or flight title with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied. Different ticket classes and different flight types (domestic and international) for each airline will have different cancellation fee and change fee as follows.
Note: In cases of force majeure problems such as natural disasters, epidemics/pandemics etc., the below fare rules (refund/reschedule/reroute) may not be applied and must comply with the Airline policies during that period.
1. Name change: Not permitted. Please go to refund process instead.
2. Misspelling name: Must be the same person and apply the same fee as refund for promotional fares and nonrefundable fares - apply refund fee of refundable fare in the same sector.
3. Reroute: Not permitted.
4. Depending our the fare type, you may request to cancel or change your current ticket to other travel date with same ticket class or higher classes (not allowed downing grade to lower classes) and charges (change/refund fee + different fee between two flights - if available) should be applied:
| No | Sector | Ticket class | Cancellation/Refund fee | Change fee | ||
|---|---|---|---|---|---|---|
| Before ticketed flight date | On/After ticketed flight date | Before ticketed flight date | On/After ticketed flight date | |||
| 1 | Almost domestic and international flights | Business | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee |
| Premium Economy | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | ||
| Economy Flex | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | ||
| Economy Saver | Permitted with fee | Not Permitted | Permitted with fee | Permitted with fee | ||
| Promotion | Not permitted | Not permitted | Not permitted | Not permitted | ||
| Low budget | Not permitted | Not permitted | ||||
| 2 | From/to Vietnam/Laos/Thailand/Singapore/Myanmar | Business | Permitted with fee | Permitted with fee | No fee (difference fare applied) | No fee (difference fare applied) |
| Premium Economy | Permitted with fee | Permitted with fee | No fee (difference fare applied) | No fee (difference fare applied) | ||
| Economy Flex | Permitted with fee | Permitted with fee | Permitted with fee | Permitted with fee | ||
| Economy Saver | Not permitted | Not permitted | Not permitted | Not permitted | ||
| Promotion | Not permitted | Not permitted | Not permitted | Not permitted | ||
| Low budget | Not permitted | Not permitted | ||||
| 3 | Apply for route PNH/REP-HAK (v.v), PNH/REP - MFM (v.v), REP - VTE (v.v). PNH/REP - HGH (v.v) | |||||
| 3.1 | PNH/REP - HAK (v.v) | All | Not permitted | Not permitted | ||
| 3.2 | PNH/REP - MFM (v.v) | All | Not permitted | Not permitted | ||
| 3.3 | REP - VTE (v.v) | All | Not permitted | Not permitted | ||
| 3.4 | PNH/REP - HGH (v.v) | All | Not permitted | Not permitted | ||
Change fee:
- Change fee is not permitted to refund.
- Change fee rate depending on the route and different fee between original booking and new booking, please contact us via website https://cambodiaangkorairline.com or email support 24/7: [email protected] for support on change procedure and fee.
Cancellation:
- The cancellation fee depending on the route, please contact us via website https://cambodiaangkorairline.com or email support 24/7: [email protected] for support on cancellation fee.
- In case of partial refund, refund the diffference fare between the paid fare and applicatable on-way fare of used routing minusr refund fee. If there is no OW fare, using the fare with the next higher booking class for recalculation.
- We support passengers to cancel their tickets right after issuance with charges (advised on request) and conditions applied (ticket cancellation request should be sent to us within the issued date and before 23:00 PM following Cambodia timezone).
Combination:
- Permitted with most restricted condition applied.
- In case of multiple penalties fee, appied the highest fee of all changed fare components.
- Combination fare between promotion and other classes will not be permitted for cancellation or refund.
Note:
- Ticketing fee, Taxes and Airport fee is not refundable for promotion class.
- Ticket transferred to other passenger: Not permitted.
- Combination fare between Low budget and other classes will not be permitted for cancellation or refund.
Specific fare rules may vary and different from the general fare rules and should be provided on request by contact us through 24/7 supporting email [email protected]
Sincerely thanks for choosing our service!